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Bond help

• What Bond keeps about the people in your life, and who can read itBond

  Bond keeps what you tell it about the people you care about: their name, how you know them, the dates that matter to them, notes of what you talked about, promises and plans, gift ideas, what they are into, and how often you want to be in touch.

  Everything about a person is locked with your account's own key before it is stored. In Bond's records, the only things readable without that key are your account id, random row ids, the times rows were written, and a version number. There is no name, no date, no relationship and no note in the clear — so a stolen copy of Bond's records cannot say whose they are, or who they are about.

  The same friend in two people's Bonds shares nothing: the two are unrelated records with nothing in common.

  Bond writes to someone only the way you choose. A message to someone in your life goes by email through Memriq's mail service, from "<your name> via Bond", with replies going to you. At the default it stops at a draft you approve under Messages; if you let Bond send on its own, every message it sent is listed there with whether it arrived.

  Your email. If you connected your email in Helm, Bond looks there only when you press "Look now", and only for messages that mention someone in your Bond. The message itself is read and then discarded — never stored, logged or shown. If it says something worth keeping ("her project ended this week"), Bond shows that as a proposal with who sent it, the subject and the date, and keeps it only if you press Keep.

  Forget this person deletes the person and everything Bond keeps about them, and any reminders Bond put in your Helm for their dates. Settings › Your data lets you download everything Bond keeps, or delete it all.

• Bond plans and your accountBond

  Bond has two plans, Free and Plus. What each includes and what it costs are read live from billing — see Settings › Plan in Bond for yours. Some agent work (for example capture from a voice note or a photo, and finds in your email) is part of Plus; the plan screen says which, next to each control.

  Never on a paid plan: deleting, downloading, forgetting someone, pausing, boundaries, correcting a fact and your privacy controls work the same on every plan.

  If you have Harbor, a Harbor plan can include Bond Plus with no second charge; the plan screen says so when it applies.

  Questions about a specific charge, a refund or a payment that didn't go through: your plan and its charges are under Settings › Plan. To ask for a refund, write to hi@memriq.ai from the address on your account; Memriq's assistant answers it there and carries out any refund Memriq's refund rule allows. Nobody else reads this chat.

  You sign in to Bond with your Memriq account — the same one as Helm. Bond is invite-only during its first cohort.

• Forgetting someone or deleting everythingBond

  You can do all of this yourself, at once, on any plan — deleting and downloading are never paid features.

  • Forget one person: open them and press Forget. Bond first says exactly what it will delete — facts, notes, promises, dates, gift ideas, and the to-dos and reminders Bond put in your Helm for them — then deletes it all at that moment. It can't be undone. Pause is the gentler choice: it keeps everything and stops suggestions. • Download everything: Settings › Your data › Download gives you everything Bond keeps, readable. • Delete everything Bond keeps: Settings › Your data › Delete everything. • Close your whole Memriq account: that is done from your account settings and removes Bond's records with it.

  A message you sent, a file you downloaded or a copy you saved outside Bond is yours and stays where you put it — Bond cannot reach it, and says so rather than claiming it was erased.

• Fixing something Bond got wrongBond

  Everything Bond knows about a person is on their page under Facts, each with where it came from (you typed it, a note, or an email you kept — with who sent it, the subject and the date) and whether it still applies.

  To fix a fact, open the person, find it under Facts and press Correct. Bond keeps your correction and uses it from the very next suggestion. The old version stays in that person's history marked "Replaced by a correction", so you can see what changed — it is never used again.

  To remove a fact, press Remove on it. If something used to be true ("used to love hiking"), say so in the words and Bond keeps it as history, never as a current preference.

  If Bond mixed up two people with the same name, Bond never merges people by name — when an email could be about either of two people, it asks you which one before keeping anything. If a fact landed on the wrong person, remove it there and add it to the right one.

  Every suggestion says which facts it used, so you can see exactly what to correct.

• Email and calendar not showing in BondBond

  Bond reads your email and calendar only through the connections you made in Helm (Settings › Connections), and only when you press Look now. If nothing shows up:

  1. Check the connection is still there in Helm. A connection that expired has to be connected again there. 2. Check Settings › Suggestions › Sources in Bond — a source you switched off is not read at all. Each source says when it was last read. 3. A person can be excluded from a source on their page; Bond never looks for them there, even after you reconnect. 4. Bond skips newsletters, automated senders, messages sent to many people, and messages that only mention a first name in passing — those never become suggestions.

  If a source fails, Bond says so and keeps everything you already kept. Nothing is deleted because a connection broke. Bond never reads text messages, WhatsApp, iMessage or social media — there is no supported way for it to.

• Dates, reminders, promises and how Helm helps you actBond

  Dates. On a person's page, "Add a date" keeps a birthday, an anniversary, a life event or another date. With "Remind me", Bond puts a reminder in your Helm reminders the number of days ahead you choose — the reminder is an ordinary Helm reminder you can change or delete there. Bond runs no reminders of its own. "Coming up" on Bond's home lists the next two months, soonest first.

  Notes, promises and plans. "Note a conversation" keeps what you talked about. Bond then proposes any promise you made ("I'd get dinner once her project wrapped") or plan you discussed, each with where it came from. Nothing is added until you press Keep; "Not this" dismisses it. A kept promise can be marked Done or Let go.

  When a promise is due. When something a promise was waiting on happens — you keep a note or an email that says so — the promise shows on Bond's home with a free evening from your calendar. "Put it in Helm" makes a to-do with a link back to the person's page; "Hand this to" your agent gives it to the agent you named in Helm.

  How much Bond does on its own is your choice in Settings › What Bond may do: a level (Only when I ask, Suggest only, Prepare for me, Act on my Helm list), then per action inside it — whether it proposes from notes and email, whether it always reminds you of dates you keep, whether it drafts a message you could send, and whether it asks before putting a suggestion in Helm, drafts it, or puts it in Helm and tells you. Until you change it, Bond is at "Prepare for me", and Bond proposes, reminds you of every date you keep, drafts a message on each suggestion, and puts a due promise in your Helm with a note saying Bond did it. Sending a message is a separate choice, "Send a message for you", which stops at a draft you approve until you change it.

  "It's been a while." Choose on a person's page how often you want to be in touch. When it has been longer, they show on Bond's home with when you were last in touch and how Bond knows; "Not now" hides them until the next gap.

• How birthday and anniversary reminders workBond

  How birthday reminders work. Open the person's page and press "Add a date". Choose birthday, anniversary, a life event or another date, enter the month and day (the year is optional), and switch on "Remind me" with how many days ahead you want to hear about it — a week ahead, for example. Bond then puts a reminder in your Helm reminders for that day. A birthday or anniversary repeats every year on its own.

  Where the reminder shows up. It is an ordinary Helm reminder, so it appears with your other Helm reminders, and you can change or delete it there. Bond runs no reminders of its own, and a reminder sends nothing to the person whose birthday it is.

  Before the day. "Coming up" on Bond's home lists the next two months of dates, soonest first. For an upcoming birthday, "Ideas for this" gives gift options with a reason for each, and "Plan this occasion" lays out what to do and when — for example an order-by reminder so a gift arrives in time.

  Changing or removing it. Removing a date on the person's page also removes the reminder Bond made for it; to change the day or how far ahead you are reminded, remove the date and add it again. Forgetting the person removes all of their dates and reminders.

• When a suggestion doesn't feel rightBond

  Bond's suggestions are optional. If one felt intrusive, badly timed or simply wrong, you have these controls, and none of them deletes anything:

  • Skip on the card — it goes away and nothing becomes overdue because of it. • Stop suggesting on the card — Bond stops suggesting that person. • Not useful / Mistimed / Repetitive / Inaccurate / Uncomfortable — tell Bond how it fit; it uses that only to suggest better. • On the person's page: Pause (no suggestions about them until you resume), Don't suggest (never, through any kind of suggestion), or We see each other offline (no "it's been a while" about them). • In Settings › Suggestions: pause everything, set quiet hours, a weekly limit, or busy mode, which keeps only the promises and dates you chose.

  Bond never reads anything into silence — it does not guess how close you are, whether someone is upset, or how anyone feels. It only uses what you told it and the goals you chose.