Support

Harbor help

• Signing in and invitationsHarbor

  On the Sign in to Harbor page, press Continue with Google, or enter your Email and Password and press Sign in.

  If you were invited, open the link in your invitation email, or go to Redeem an invitation and type the code from that email under Your invitation code. Sign in with the same email address the invitation was sent to — a different Google account is refused, and the page that says so offers to sign in again with the invited address.

  If you have no account, what the sign-in page offers depends on whether Harbor is admitting people at the moment: Create an account (continuing with Google makes one), Ask for an invitation, or the line "Harbor is not taking new people right now."

• Replying on my behalfHarbor

  Harbor replies as you only when you have allowed it in two places, and both are off by default.

  1. The source must allow it. On What Harbor reads, each source has a switch, may answer as you. It starts off. With it off, Harbor still reads that source but never writes as you from it. 2. The kind of reply must allow it. On Settings → Handled (What Harbor may do), the reply kinds — Reply about scheduling, Acknowledge and thank, Decline on your behalf — start at Ask me first. Harbor sends one on its own only if you set that kind to Do it and tell me or Do it quietly.

  Today a reply as you can go out only in Slack. Harbor cannot send email as you.

  Everything Harbor did is listed on Handled, with Undo, Correct it and Ask me first next time on the row. When Harbor is asking you first, the row offers Do it or Not this one.

• Linking from HelmHarbor

  Projects are made and kept in Harbor; Helm only points at them. You make the link in Helm, not in Harbor.

  Link one to-do. In Helm, open the card. In its Projects section press Link to a project, then pick a project from the list (projects are grouped the way Harbor keeps them). You can also make a new project from that list. The card then shows the project under it; to remove the link, press the unlink control on that project.

  Link a whole column. At the foot of a Helm column, beside its "+ Add to <column>" control, press the link button (labelled "Link the <column> column to a project") and pick a project. Every card in that column then shows the project, marked "via column". Moving a card out of the column removes it — nothing is left behind to unlink.

  Seeing it in Harbor. Open the project in Harbor: the On Helm band and the Linked from Helm section list the to-dos and columns that point at it. They are read-only in Harbor; to link or unlink, open the to-do or column in Helm. From Helm, Open in Harbor takes you to the project.

• Keeping workspaces apartHarbor

  Harbor keeps separate working lives apart with areas (also called spheres) — for example one area for each employer's Slack workspace.

  The quick way. When you have connected two or more Slack workspaces and have no areas yet, Harbor shows a button named Keep <workspace> and <workspace> apart. One press makes one area per workspace. From then on a Working in selector sits at the top of every page; choose an area and every screen, including Ask, reads from that area.

  Naming an area yourself. Go to Settings → Areas (or press Name another area in the left rail). Give it a name and a mark, switch on the sources that feed it under What feeds it, and choose How strict:

  • Open — crosses both ways without asking. Good for two work areas that share people. • Kept apart (the default) — answers from its own sources. Crossing is possible, deliberate, and announced on the answer. • Private — never crosses, never appears in another area's answer, and everything Harbor does here asks you first.

  Press Create it (or Save changes). A change of strictness applies from the next question; it does not reach back into answers already given.

  Carrying one item across on purpose. On a decision's page, under Sphere, choose another area and press Also use in this sphere. The item keeps its own area and is also shown in the other one. Press Take back to undo it. A Private area never lends or borrows items.

• Intelligence documentHarbor

  The intelligence document is Harbor's running record about a project: as Harbor reads new Slack conversations, meetings and documents, it adds a card with a plain-language summary of what each one added. It is kept separate from the project plan. A card can be discussed, reversed, or flagged to be pulled into the plan — and a flagged card becomes a suggestion that waits for review. The plan is never changed automatically.

  Where you see it. The intelligence document is shown in Memriq's project workspace, not in the Harbor app itself — there is no intelligence-document screen in Harbor today.

  What a project page in Harbor shows instead. Open a project from the Projects page. At the top are **Ask about this project, What's open, Decisions made here, On Helm and People on it**. Below are the sections Contents (every note and document in the project and where it came from), Documents, Atoms (what Harbor pulled out of the contents), Linked from Helm and Company data. To add to a project, use Add a note under Contents; Harbor reads the note shortly after you add it, showing "Waiting to be atomized" and then "Atomized into N atoms".

• How Ask finds answersHarbor

  Ask answers only from what Harbor has already read for you — your connected Slack, email, calendar and files, and anything you captured. It does not search the web.

  Open Ask from the top bar and type in the field ("Ask Harbor anything it has read for you"). Beside every answer is What I used to answer: each source it used, with its kind, its date and its area, and each one opens at the original message or item. If no source was used, it says "No sources were used."

  • Which area it reads. Ask reads the area you are working in, and says "Asking inside <area>" or "Asking across everything". If an answer used something from another area, it says so above the answer. • If an answer is wrong, press That is wrong under it and say what is wrong in a sentence. Harbor records the correction, marks earlier answers that used the wrong fact, and holds anything waiting to be done that was built on it. • If Harbor has nothing to read yet, Ask says so and offers Give me something, which opens Capture. • For deeper research than Harbor holds, an answer can offer Hand this to Scout. It shows exactly what would be sent and what would not, and sends nothing until you press. Scout's answer comes back on the Research page.

• Disconnecting a sourceHarbor

  You can cut any source at any time from What Harbor reads (Settings → What Harbor reads).

  1. Find the source and press Cut on its row. 2. A panel opens and tells you, before anything happens, What stops, What Harbor keeps and **What changes in answers**. 3. Press Cut it. Harbor stops reading that source. What it already read stays — disconnecting is not deleting.

  To also delete what it read, tick Also delete everything it read from here and press Delete what it read. It is a separate choice and a separate button on purpose; Harbor never assumes you meant both. Deleting is also available on Settings → Trust & privacy.

  To keep a copy first, press Export everything first in the same panel.

  A source that belongs to another account you linked is labelled with that account; cut it from that account.

• Connecting Slack or emailHarbor

  Harbor reads nothing until you connect something, and you can start with one source.

  The first time you sign in (nothing connected yet), Harbor opens the Welcome page with three cards: Slack, Email and Google Drive. Press one to connect it, or press Connect Slack first. You can also press Look around with nothing connected. Google Drive shows "Not available on this deployment yet" when it cannot be connected.

  Any time after that, go to What Harbor reads (Settings → What Harbor reads, or the sources line at the foot of the left rail). Under your list of sources is a row of buttons:

  • Slack workspace — opens a small panel. Type your workspace's Slack address (the part before .slack.com) and press Continue to Slack. Harbor opens that workspace's own Slack sign-in, then comes straight back to What Harbor reads with your channel list. If you do not know the address, press I don't know the address — let Slack ask me. A workspace you already connected appears under Connect again, one press. • + Gmail — signs in with Google and connects that mailbox. • + Calendar — connects your Google Calendar. • + Other email (IMAP) — for a mailbox that is not Gmail; it opens Settings → Email and IMAP. • Google Drive — when it is available.

  You can connect more than one Slack workspace and more than one mailbox. Each connected source is listed on What Harbor reads with what it covers, how much it read this week and when it was last read.

• Capture by handHarbor

  To give Harbor something yourself, open Capture. The page is called Give it to Harbor.

  • Type, paste, or drop a file into the field — a half sentence is enough — and press Capture. • Press From a link to give it a web address, with an optional note. • Press Voice note to speak; what you say is turned into text in your browser (the button appears only where the browser can do that).

  Under Where it goes you can choose a project, or leave it and let Harbor decide. Harbor places it straight away — into the matching project, with the reason, or keeps it when nothing matched. What you gave it, and where it went lists everything you captured, and each row has Undo.

  Capturing by forwarding an email to an address, from the phone share sheet, or with a Slack reaction does not exist in Harbor today. If a capture fails, your text stays in the field and Harbor says why.

• Approving suggested changesHarbor

  Harbor does not change your work on its own unless you have told it that it may. When it reads something that looks like it needs action, it turns it into a suggestion and waits for you.

  Where suggestions wait. On Today, the band "What needs your decision" shows each suggestion with its buttons:

  • Put it on Helm — adds one to-do to your Helm board with that sentence. • Change it — edit the wording first, then put it on Helm. • I'll handle it — takes it off Harbor's list and sends nothing anywhere. • Why did it suggest this? — asks Harbor where it found it.

  If there are more than fit on Today, press "and N more" to open the full list (Action Proposals), where each one has Approve and Dismiss.

  Why it waited. Every kind of thing Harbor could do for you — reply about scheduling, acknowledge and thank, decline, file a document, write a Helm to-do, book time on your calendar, anything involving money — starts at Ask me first. The one exception is setting a reminder, which starts at "Do it quietly" and is listed under Handled, where you can undo it. Anything involving money always asks first, and that cannot be changed.

  To let Harbor do more on its own, open Handled and press Change what it may do (or Settings → Handled). Each kind has three levels: Ask me first, Do it and tell me, Do it quietly. Harbor never moves a level up by itself; after you have said yes to the same kind of request several times in a row it may offer, and you answer Yes, stop asking or No, keep asking.