Support

Glade help

• What Glade doesGlade

  Tell Glade what you want to learn, in one sentence, and it makes an editable goal with a useful next step — you do not have to fill in anything else. Glade then keeps a rolling plan: it prepares the next session in detail (objective, materials, an explanation, practice, a check and a stopping point) and keeps later steps light.

  If you only have ten minutes, press I have less time and Glade gives you a short version of today's session without changing your plan. You can pause a goal (its reminders stop and Glade keeps a note for when you come back) and restart it later with a small recheck — you never get a second copy of the same goal.

  A one-off question ("why do leaves change colour?") gets a quick answer and creates no goal and no schedule.

  A "course" in Glade is simply a goal with a plan. Glade can also propose one when you have saved three or more things on the same topic.

• What Glade keeps, and who can use itGlade

  Glade is for people 16 and over, in every country. When you start, Glade asks once whether you are 16 or over and keeps only that you meet the minimum age — never your birth year or age. Under 16, Glade cannot be used and keeps nothing about you.

  Everything Glade keeps about your learning — goals, sessions, attempts, saved items, notes — is **encrypted under your own account**. What is left readable is random ids, states and dates, which do not say who you are or what you are learning.

  Never training material. Nothing you write, save, attempt or record is used to train AI models, and it is never shared with anyone else. Material Glade builds from public sources may be reused for another learner who asks the same thing; anything that came from you never is.

  Photos, recordings and video are processed only after you allow it, for one piece of feedback, and then dropped — unless you save one to your portfolio.

  Your data. In Settings › Your data you can download everything Glade keeps for you, or delete it all — including the Helm reminders Glade made and your Glade address.

• Practice, feedback and time on HelmGlade

  Practice modes. Each attempt is recorded as guided, supported or independent, and they are never treated as the same. Glade counts something as understood only when you answer a changed question correctly in independent mode. Ticking off a reminder never marks a skill as learned. After an attempt, Glade will advance, explain differently, or step back to something the topic depends on. Too hard, too easy and explain differently change the session at once.

  Feedback on media. You can add an attempt as text, a photo, an audio recording or a video. Each feedback card says what Glade observed, how confident it is, what it could not judge, why it matters, what to try next, and when to ask a person. If the light, angle or sound is too poor to judge, Glade says so and asks for a better sample instead of guessing. It never says you are injured, healthy or ready for something harder.

  Daily suggestions. Glade offers a small set of illustrated cards each day — from your inbox, your interests and your Helm to-dos — each with one sentence saying why it is there. Each card lets you set a priority, choose how to come back to it (ten minutes now, block time, make a course, add to a Concept, or just keep it), ask for more or less like it, say not interested, or say you already know it.

  Time on Helm. Block time on Helm puts a to-do and a time window on your Helm board. Helm is in charge of your schedule: if you move it in Helm, Glade keeps your choice. Pausing a goal removes its reminders.

• Connecting a mailbox and the Inbox reviewGlade

  You can connect a mailbox in Settings › Connections › Connect mailbox, using an app password (for Gmail, create one in your Google account's security settings; it needs 2-Step Verification). Memriq's Harbor holds the connection — Glade itself never holds a mail password — and you can disconnect it at any time.

  Once connected, Glade looks only at: emails you sent to yourself, emails sent to your Glade address, and senders you marked as a learning source.

  Review my inbox. In the Learning inbox, Review my inbox starts a review that looks through your whole mailbox in batches, shows its progress, and can be stopped and resumed. It only proposes: take this in as a new item, add it to something you already have, probably no longer worth learning (with the reason), or not learning material. You accept, change or reject each proposal, one at a time or in bulk. Nothing is taken in until you accept it.

  Archiving. An email is archived only after you accepted the item it became and that item is safely stored. Archiving moves it out of your inbox — it is never deleted. A rejected proposal's email is left alone.

  Glade never decides something is out of date because of its age; the reason it gives is about the content, the source or your interests, and the choice is always yours.

• The Learning inbox and your Glade addressGlade

  The Learning inbox is one place for everything you want to come back to: articles, emails, links, notes and files. Each item keeps where it came from, when, and why you saved it, and moves through states you choose — new, kept, scheduled, in a course, learned, applied, no longer worth learning, or dropped. The same thing saved twice is kept once. Nothing in the inbox becomes a task until you choose it.

  Your Glade address. In the Learning inbox, Glade shows a private email address just for you, with a Copy button. Send or forward anything to it — an article, a newsletter, a note to yourself — and it appears as a new item. The address is private: keep it to yourself.

  Capture. You can also paste a link or text, share from another app, or upload a file.

• How Glade checks its materialGlade

  Glade's learning material is generated with AI. Before material goes into a session or a course, one agent writes it from sources and a separate checker tests every factual claim against the source it cites. A claim no source supports, or one the evidence contradicts, is not shown; if a gap remains after one rewrite, Glade shows the parts that passed and says plainly what is missing. Tutor replies go through the checker too.

  Several views. When credible sources genuinely disagree — on interpretation, values, policy, a prediction or an open research question — Glade does not pick one. It shows each position with who holds it and its sources, labelled as contested. A fringe position is never presented as an equal side on a settled matter of fact.

  Quick answers. An answer to a one-off question may come from the model alone. It is labelled **not checked against sources, with a Check sources** control that gathers sources and runs the checker on it.

  Your own sources. When you give Glade an article or a syllabus, that source is the anchor: Glade teaches it, backs it up with other sources, fills in background it assumes, and — if another source contradicts it — says so and cites both, without silently changing your source.