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Crello help

• Who decides who can see my location in Crello?Crello

  You do. Your location is yours, and only your own sharing choices decide who sees it.

  • It starts off. Nothing about your location is shared until you turn sharing on. • You choose each person or circle. Being in the same household, or paying for the plan, does not let anyone see your location. The organizer can invite people and suggest family settings, but cannot widen what you share. • You choose the places and times. Share only at school or work, everywhere except places you exclude, during set hours, or just for one outing, pickup or trip that ends on its own. • You choose how precise. Exact position, only the general area, or only the name of a place such as "home". One person can see more than another — for example your sister sees your exact location while the rest of the family sees the general area. • You can preview it. Crello can show you what a particular person would see right now under your settings. • You can pause or stop at any time. A pause stops new sharing and related alerts at once, and comes back only the way you chose, at the time you chose. Removing a person stops their view straight away.

  A setting that says no always wins over one that says yes: an excluded place, a pause, a removed person or an ended rule beats every allow. Someone who may not see your location sees only "not shared right now", never why.

  Assistants and other Memriq apps follow the same rules. Nothing they suggest or remember can widen who sees your location.

• What does Crello keep about my family, and is it private?Crello

  Crello keeps what your household enters: members' names and whether they sign in, the family's places, each person's days, check-ins (which place and when), and pickups, drop-offs and chores. If a member shares their location, Crello keeps only the current position that member allows — exact, general area or just a place name — and drops it soon after. There is no location history.

  Each member's own records are theirs. An adult who signs in keeps their private information under their own account. The organizer cannot open it, and organizing the household or paying for the plan does not change that. A member the organizer manages — a child or anyone who does not sign in — is looked after by the organizer openly, and everyone in the household can see who manages them.

  Every name, place name and address is encrypted. What is left readable (roles, a place's kind such as "school", states, dates and times) does not say who anyone is or where they live.

  Crello never keeps an age, a birth date or a child's email address.

  The organizer can erase the whole household in Settings; any other member can leave it there. To close your Memriq account or get a copy of what we hold, write to privacy@memriq.ai.

• What does Crello do?Crello

  Crello helps a family stay connected and takes on the everyday coordination that otherwise lives in one person's head. Crello used to be called Hearth; it is the same app and your household is unchanged.

  • Family week is the first screen after you sign in: one row per person, one column per day. Each day says whether that person is expected home, away, out for a meal or at one of the family's places, and below each day how many are home for breakfast, lunch and dinner. Press any day to change it. • Responsibilities lists the week's pickups, drop-offs and chores. An adult presses Claim to take one, Swap to offer one they hold to another adult, or Done when it is finished. The strip at the top names anything nobody holds. • Places shows Home, School and the family's other places. • Check in has I'm here and Leaving for a place. These always work, even with location sharing off. • Location sharing is each member's own choice. It is off until they turn it on, and they decide who sees it, where, when and how precisely. • Members is where the organizer adds people and invites the other adults.

  Other Memriq services can ask Crello how many of the household are home for dinner each night (for example to plan meals). Crello answers with counts only — never names or places.

  Crello is not an emergency service.

• How do pickups, swaps and the "Needs someone" strip work in Crello?Crello

  On Responsibilities, each pickup, drop-off or chore has a day, a time and, if you like, a place and who it is for.

  • Claim — an adult takes an open one. Everyone in the household sees it is theirs; nobody is messaged. • Swap — the person holding it offers it to another adult. It stays theirs until that adult presses Take it; Crello never gives anything to anyone. • Hand back — it is open again. • Done — it is finished. • Who could take it? — Crello suggests which adult is free then, from Family week. It is only a suggestion, and it never uses a location someone has not shared.

  The Needs someone strip at the top of Family week and Responsibilities names any pickup or drop-off nobody holds, anyone holding two things at different places at the same time, and two people who both need the family car. Crello names a car clash — deciding who drives is yours.

• How do Crello's reminders work, and how much does Crello do on its own?Crello

  Coming up from Crello, at the bottom of Family week, lists every reminder Crello will send, with when, why and who it is for:

  • the evening before a pickup or drop-off nobody holds, to the organizer; • an hour before something you claimed, to you; • the evening before a day whose dinner count changed after Crello told another Memriq service, to the organizer; • if a person was due at a place and nobody checked in there — while Check-in reminders are on. They start on for everyone; on the Members screen each adult can turn their own off, and the organizer can for a member they manage.

  A reminder arrives as a to-do on your own Helm board. Skip any of them and it never fires.

  Settings › How much Crello does on its own has two levels, and each says what it allows before you pick:

  • Suggest only — Crello shows suggestions when you open it, and a reminder waits until you press Keep. • Suggest and remind (the starting level) — Crello puts reminders for you on your own Helm board as they come up, without asking.

  At every level Crello never messages your family and never gives anyone a responsibility. Nothing Crello does on its own can turn on anyone's location sharing or widen who sees it — only each member decides that.

• How do I add my family to Crello and invite my partner?Crello

  The person who starts the household is its organizer. On the Members screen the organizer adds people two ways:

  • Managed — doesn't sign in: a child, a grandparent, anyone who won't use Crello themselves. The organizer and the other adults keep their days and check them in, openly — everyone in the household can see who manages them. Crello keeps only a name (encrypted) — never an age, a birthday or an email address. • Adult — signs in: add them, then press Make an invitation link and type their email address. Crello makes a link that works only for that address, for 14 days. Crello sends nothing — copy the link and send it to them yourself. They open it, sign in with their own Memriq account, and press Join the household.

  An adult who signs in has their own private records and their own location sharing choices. Inviting them does not give the organizer access to either.

  Each household can invite a few adults during early access. If the invitation link has expired, the organizer makes a new one from the same Members screen.

• Can Crello call for help in an emergency?Crello

  No. Crello is not an emergency service. It cannot call for help, alert anyone, or send someone to find a person.

  If someone is in danger, hurt or missing, call your local emergency number now — 911 in the United States.

  Location sharing in Crello is not emergency monitoring. A member's location appears only if they chose to share it with you, and "not shared right now" or no recent check-in does not mean something is wrong — it means there is no update.

• Does Crello track my family all the time?Crello

  Only if that person chooses to share, and only in the way they choose.

  Crello has live family location, including updates in the background, but it is **off for every member until that member turns it on for themselves**. Nobody else can turn it on for them — not the organizer, not another adult, and not Crello.

  When a member does share, they decide:

  • who sees it — particular people or a circle, such as just their parents or the whole family; • where — for example only while at school or practice, or everywhere except places they exclude; • when — for example weekdays from 3 to 8 PM, or just for an outing, a pickup or a trip; • how precisely — their exact position, only the general area, or only the name of a place, such as "home"; • what for — for example sharing an arrival time without sharing their position.

  A place they exclude, a pause, a person they removed or a rule that has ended always wins over every other setting. When two settings overlap, the person sees the less precise of the two. Anyone who is not allowed to see a member's location sees only "not shared right now" — never the reason, and never the excluded place.

  Crello keeps no location history. It keeps only the current position a member allows, and drops it soon after. A position saved while a phone was offline is never sent later.

  I'm here and Leaving check-ins always work, even with location sharing off, so a family can coordinate without anyone sharing their location at all.

  Crello is not an emergency service. If someone is in danger or missing, call your local emergency number — 911 in the United States.