Support

Ease help

• Where the renewal steps, fees and dates come fromEase

  Every fact on a renewal page — a fee, a processing time, a step, a date — comes from an official source, and the page shows which one: the official page it was read from and the date it was read. When a fact was checked long enough ago that it may have changed, it says "checked on <date>, may have changed".

  Ease never fills a gap with a guess. If the official source does not state a fee, a processing time or a date, the page says it is not known, and a date on the timeline reads "not known yet" rather than today or a blank.

  The date to submit by is the expiry date minus the longest processing time the official page states for the way to renew you are looking at. When no processing time is published, the submit-by date is shown as not known.

  At the top of the page is a short summary of where you stand and what to do next, written from the same sourced facts. It adds no fee, time, date or step of its own.

  Ease cannot guarantee how long an agency will take; the processing time shown is what the official page stated on the date it was read.

• What kinds of paperwork Ease keeps track ofEase

  Ease keeps track of paperwork that has a date on it. When you add something, you choose its type:

  • passport • TSA PreCheck • driving licence • membership • insurance policy • subscription • other

  For each one you give where it was issued, as a country or country-and-state code (for example US or US-CA), the date it was issued and the date it expires. You can also add the organisation's name in your own words (a gym, an insurer, a club) and a label of your own. The organisation's name and your label are encrypted when stored.

  To add one, press "Add something to keep track of" on your Paperwork page.

  Your Paperwork page lists everything with the one to act on first at the top. Each item shows whether it is overdue, due soon, later, or has no expiry, with a sentence worked out from its dates. Items with no expiry are listed last.

  On each item's own page, "What Ease stores about this" lists every field Ease keeps for it. You can edit an item (a changed date changes its sentence) or remove it.

• What Ease costs and what a plan includesEase

  Ease's plans and what each one includes come from billing, and the answer to "what does it cost" is the plan list read live from there — Ease itself names no price anywhere.

  Every plan, Free included, includes everything Ease does: working out how to renew something ("Get this done"), Keep me on track and preparing paperwork. What a plan sets is how much of Ease's agent work you get each month; when the monthly allowance runs out, the page says so in a sentence and names the plan with more.

  Keeping track of your paperwork — adding, editing and removing items and seeing what Ease stores about them — is not refused by plan.

• Can someone else help with my case, and who can see it?Ease

  Every case has an owner — the person who added it — and only the owner sees it unless they choose otherwise. On a case, "Who can see this" lets the owner add a helper, choose whether the helper can only view the case or also edit it, set when that access ends, and remove the helper at any time.

  A helper sees only the cases they were added to. Sharing one case, or living in the same household, does not open any other case, and it does not let the helper act for the owner. Only the owner can let Ease send, submit, cancel or pay on a case — at the level the owner chose, with the owner's own yes each time — so a helper cannot ask Ease to do that. Ease never signs anything for anyone.

• How do I record what happened, and when is a case finished?Ease

  A case is finished when the outcome is real, not when Ease has prepared something. After you send what Ease prepared, press "I've sent it" with the date and how you sent it; the case moves to "Waiting on someone else" with the date it should be checked again.

  When you hear back, press "Record what happened" and choose what it was: the other side acknowledged it, you are confirming it yourself, it is confirmed, it partly worked, it was refused, or you have stopped pursuing it. "Confirmed" or "stopped" closes the case; the others keep it open. A closed case can be reopened, and cancelling a case stops its preparation and reminders while keeping its history.

• What do "supported", "limited", "not covered" and "may be out of date" mean?Ease

  Each case shows how well Ease covers it:

  • Supported — Ease has a current guide from the official source for this kind of paperwork and this place, and every fee, time or step it shows names the page it came from and the date it was read. • Limited — Ease can organise the case and tell you what it knows, but it has no complete current guide for this issuer or place. It says what it does not know rather than filling the gap. • Not covered — Ease has no guide for this. It does not borrow another state's or another company's rules; it can ask your own agent to look into it, and the case says so. • May be out of date — the guide is past the date it should have been re-checked. Ease still shows it, marked with when it was last checked, so you can confirm on the official page.

• How Keep me on track reminders work, and how to turn them offEase

  On a renewal page, "Keep me on track" turns on reminders for that item. Each reminder shows its date and its reason:

  • when the renewal window opens; • the date to submit by; • a nudge about 14 days after the submit-by date asking whether your renewal was sent and has arrived. The 14 days are Ease's own choice, not an official date. There is no nudge when the submit-by date is not known.

  Ease sets each reminder in Helm, and emails you when one is due. The renewal page says in a sentence what happened to each reminder's email.

  To turn one off, remove it from the list on the renewal page; its reminder is removed with it.

  How much Ease does on its own is your choice in Settings, under "How much Ease does on its own". There are two levels:

  • Prepare — Ease works out how to renew and shows you the options, timeline and checklist when you ask. It sets no reminders and sends no email. Choosing this level removes the reminders Ease already set. • Prepare and remind (the default) — everything above, and Ease keeps its reminders and emails going once you turn on Keep me on track. Nothing is set or sent until you press Keep me on track on an item.

  At neither level does Ease fill in a form, submit anything, pay anything or hold a document number.

• Can Ease renew my passport for me?Ease

  No. Ease prepares a renewal; it does not carry it out. Ease does not fill in or submit an application, does not pay a fee, and does not contact a passport office or any other agency for you.

  What Ease does is work out how to renew it. On your Paperwork page press "Get this done" on the item, then "Work out how to renew this". Ease then shows:

  • the ways to renew, each with what it involves, its cost and its processing time where the official page states them; • your timeline — when the renewal window opens, the date to submit by, and the expiry date; • a checklist of what to bring, where each step links to the official page.

  You tick the checklist as you go, and your ticks are kept across devices. The application itself, the payment and anything you send to the agency stay with you.

  For other paperwork — a letter, a completed form, a cancellation, a bill — you can choose in Settings to let Ease do the last step for you, with your yes each time (see "Can Ease cancel a subscription, file a claim, pay a bill or send something for me?"). A passport or licence renewal application is not one of those: Ease does not fill one in.

• Can Ease cancel a subscription, file a claim, pay a bill or send something for me?Ease

  Yes — each one only after your yes. Ease prepares the work, and out of the box it can also send a letter or a cancellation for you once you say yes to that one message. Submitting a form and paying a bill stay with you until you choose to let Ease do them. In Settings → What Ease may do for you you decide, one thing at a time, how far Ease goes:

  • Send a prepared letter or email to the organisation you name (a claim, a dispute, a return). On from the start: you say yes to each message before it goes. • Cancel a subscription or service by sending the cancellation you approved. On from the start: your yes names what you will lose — a grandfathered price, saved data, a membership's history. • Submit a completed form to the organisation's submission address, once you turn it on. You say yes to each submission. • Pay a bill, once you turn it on. You set a cap for one payment when you do, and you confirm the payee and the amount of every payment. Ease never pays above your cap.

  You can set sending or cancelling back to prepare-only at any time; then Ease gives you the letter and you send it yourself.

  Each level says plainly what it does and what can go wrong before you turn it on, and the higher ones ask more of you. Lowering a level is one press and stops anything not yet done.

  What stays the same at every level:

  • Ease never holds or sends an ID, card, account or document number. • Every message goes out through Memriq's one email service, from Memriq on your behalf; replies come to your own email. Before a message goes, Ease shows you any personal details in it — health, money, an address — so you can check you're happy to share them. • Ease does not sign anything, make a declaration for you, accept new terms, or phone an organisation. • Sent is not done. A cancellation isn't cancelled until the provider confirms it; a case stays open until you record what actually happened.

  > *Superseded 2026-10-20 (D240: what we build ships on). The 2026-10-12 opening, kept:* "Yes, if you choose to let it > — and only that far. Out of the box Ease prepares the work and you do the last step yourself. That is the default, > and it is the safest."

  > *Superseded 2026-10-12 (D198, D200). The earlier answer, kept:* "No. Ease prepares the work; it never carries it out. > Whatever the paperwork is — a cancellation, a claim, a reimbursement, a return, a dispute, a form or a renewal — Ease > does not: fill in or submit a form for you, sign anything, pay, cancel, dispute or return anything for you, contact a > company, an insurer, a bank, a retailer or a government office on your behalf."

• What does "Ask a Memriq specialist" on a case do?Ease

  Ease does not give health or legal opinions. When a case turns on one — whether a treatment counts for a reimbursement, or what a contract's terms mean — the case page offers "Ask a Memriq specialist". It passes what you choose from the case to Haven, Memriq's health agent, or Counsel, Memriq's legal agent, and shows their answer on the case.

  You choose who answers and tick each piece you are willing to share: what you want to happen (always shared, so the specialist knows what to answer), what has happened so far, what has been tried, what is still missing and the sources. Anything you leave unticked is not shared, and nothing that holds an ID, card, account or policy number is ever sent. Asking does not close or resolve your case — it stays open until you close it.

  Haven and Counsel are agents, like Ease. Nobody at Memriq reads your case, and neither of them contacts anyone, signs, submits or pays anything for you.

• How to get into EaseEase

  Ease is invite-only during the beta. You can join the waiting list on the Ease website. People are let in a few at a time and are told by email when it is their turn. Having an account with another Memriq service signs you in, but it does not let you into Ease — entry to Ease is by invitation.

• What Ease cannot doEase

  Three things Ease does not do. One: Ease pays for nothing — no fee, bill or purchase is ever paid by Ease on your behalf. Two: Ease files nothing with a government on its own — you submit every application yourself. Three: Ease does not read websites while it is answering you, so it cannot check a live appointment calendar, a current processing time or whether an office is open today; its guides say where to check those yourself.

• Can Ease renew my passport for meEase

  Ease prepares the renewal and walks you through it; you submit it and you pay the fee. For a passport, Ease tells you when to renew, which form applies to you, what you need to gather, what the official fee is according to the issuing authority, and where to submit it. Ease does not submit an application to a government on its own, and it does not pay a fee for you. The same is true of a driving licence, TSA PreCheck and other renewals.

• What Ease costsEase

  Ease is in an invite-only beta and there is no charge for it. Everyone in the beta has everything Ease does. Paid plans have not been announced and no prices have been set. Ease will never charge you without telling you the price first and asking you to choose a plan.

• What Ease doesEase

  Ease is a personal back office for the paperwork in your life: forms, renewals, registrations, bills, government paperwork, insurance documents, claims, reimbursements, licences, memberships, subscriptions, cancellations, disputes, warranties and returns. You tell Ease what you hold and when it runs out. Ease tells you when something needs attention — for example that your passport expires in nine months or that a renewal window opens next month — and gives you a step-by-step guide for getting it done, with the official place to do it. The first thing Ease handles end to end is renewing something with an expiry date: a passport, TSA PreCheck, a driving licence or a membership. Ease works with Helm: Helm notices the obligation, Ease knows how to carry it out.